DO YOU PROVIDE CONTAINERS FOR REFILLS?
Yes, we have a number of brand-new bottles for sale which are suitable for some of our refills. We also have a bottle library, but this is currently unavailable due to lockdown restrictions.
ARE YOUR PRODUCTS VEGAN?
Yes, we don't sell any animal products. Lots of our products are certified vegan, and others, like our shaving brushes, are simply sourced on the basis they are made from plant-based materials.
WHAT PACKAGING DO YOU USE?
When we come to package an order, our first choice of packaging is anything which we can re-use or repurpose: this is usually cardboard, and occasionally plastic.
Then, if we have nothing suitable we will look to use new packaging made form recycled materials, which will be paper or cardboard. Any new plastic we use, for instance the bags we put dent-tabs into, is made from home-compostable plastic.
ARE YOUR PRODUCTS BIODEGRADABLE?
This is not our favourite word! All too often, it is used to greenwash things. For something to be eco-friendly, it needs to be compostable (sometimes this refers to industrial composting where specific humidity and temperature conditions are met over a few months), and to be truly eco-friendly it should be home-compostable, which means you can put it on your home compost heap.
Biodegradable refers to one of two things: either it can be broken down into organic compounds, or that it can be broken down by them. We don't use this word!